Mom is Happy
Mom has lived at Waterford for over 4 years now and we cannot say enough good things about the place. First and foremost, Mom loves it. She has always been a quiet and shy person so we weren't sure how she would adapt, but almost immediately she eased her way into the Waterford family.
Executive Director, Ben March and his entire staff are highly responsible, trustworthy and dependable professionals and yet so welcoming and warm. Everyone works together in true team fashion communicating and following-up to meet the needs of the residents. Their efficiency is only over-shadowed by their caring, thoughtful and considerate manner in which it is delivered.
Mom had a short stint in the hospital last year and one of the Waterford staffers came on her day off to visit Mom. Words cannot express what that meant to Mom. Waterford is more than a "retirement community", it is an extended family.
And even though Mom's "needs" have changed over the last 4 years Waterford has been nothing but knowledgeable and helpful in getting her the care she needs.
Waterford is ever-changing as well. It continues to improve and impress. Ben March and his team provide outstanding service to the residents and their families.
Waterford--Thank you for taking such good care of Mom.