Business Description:
Metro Nissan of Montclair has been in the community for 50 years. Our commitment is to exceed our customers expectations. That's Doing it Right!!
Categories
auto dealers
Metro Nissan of Montclair
9440 Autoplex St, Montclair, CA 91763, USA
(909) 625-5575

Service

Total Experience

Will Recommend

Dalia J.

West Covina, CA

Metro Nissan of Montclair

Greeted by Employee with attitude

Upon my arrival I was bitterly greeted by a service employee with braces. His demeanor was crude and rude to say the least.

His first words were about how there was a “long list” of things that needed to be done to my Rogue. I told him not today. But he repeated the list. I said not today again and this $@!#% had the audacity to turn to my 26 yr old son a repeat everything he’d just told me! I was mad beyond explanation. Why would you over step your boundaries and go over me to tell my son what you just told me?!

Then I told him that I was getting your buy 3 oil changes deal. And he looks at me and asked me if I knew that my car uses synthetic oil. Dude! I’ve owned my Rogue for over a year, I’m pretty sure I know what kind of oil it takes.

After all this, I asked if the inside of my windshield could be wiped down. He outright said no.

I went to Management to have this addressed. Which it was. But seriously, I could go to a closer Nissan dealer for service yet I choose to drive out of my way to your dealership and this is how my loyalty is paid.

I do appreciate your manager addressing the situation and giving me the oil change at no charge.

But your other employee was left to be desired. Who trains these guys?! Seriously.

Regards
Dalia Jeong