Business Description:
Jasper Contractors has been offering exceptional roofing services since 2004. We are both BBB accredited and an Owens Corning Platinum Preferred Contractor.
5 257 reviews
Categories
roofing contractors
Jasper Contractors Orlando
5380 E Colonial Dr, Orlando, FL 32807, USA
(407) 278-7788
http://jasperroof.com/

Service

Total Experience

Will Recommend

Dan K.

Oviedo, FL
Jasper Contractors Orlando

What Customer Service?

Overall the job was well done, a bit disappointed with the Jasper team though. The on site Jasper support during the install was invisible. Glad I was home to oversee that the install and minor repairs were done properly. Promised a pack of shingles as spare, were not provided nor email returned. Was not fond of pressure tactics to sign contract prior to insurance claim. A good company should not need to act this way. Was expecting some type of follow up after the job just to be sure everything was to our satisfaction, but not a word from Jasper.
Crew doing the work did a great job, very professional and quick, job done in 1 day.
Would recommend, but know what to expect.

comments

Hi, Mr. Kozachuk,

We truly appreciate your feedback. Our Jasper team cares about our homeowners and believes that we are the best company for them. Your rep, David, is also a Regional Sales Manager and has been working for Jasper for about 5 years. We try to make everything as easy as possible-and like you mentioned- get the job done in one day!

Our superintendent, Jake, did agree that he would leave a few shingles if there were any leftover in an open pack after your roof was completed; however, we did not have any opened extra materials at the end of your job. Good news though- Jasper offers a labor warranty (including materials).

I also want to let you know that another superintendent, Scott, came by the day after your install to assess your roof installation and even spoke to your wife for about 20 minutes. As she did not mention any issues, we assumed everything was good at that time. If you still have any questions or something we may be able to help you with, please give us a call at 407-278-7788. Have a great day!

Jasper Contractors Orlando commented on 03/14/2017
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