My carpet had stains from my cat and from normal wear and tear it now looks like new!! And my luminettes look great!!! My compliments to Juan and (oh no I forgot the other gentlemans name) Polite worked hard did a great job! Resolved problems and was knowledgeable!! Exceeded my expectations!! Steve Croke came out to assess everything took down and rehung my luminettes. Was very helpful and courteous.Phone staff was great also. Also called first and were on time!!