Business Description:
We provide the most outstanding cleaning service for our clientele and become the industrys most trusted cleaning consultant in the industry.
5 121 reviews
Categories
carpet & upholstery cleaning
Chet's Cleaning Inc.
26051 Dequindre Rd, Madison Heights, MI 48071, USA
(248) 584-1819
http://chetscleaning.com/

Service

Total Experience

Will Recommend

Ann F.

Beverly Hills, MI
Chet's Cleaning Inc.

The cleaning was ok, but not as promised and deceptive

When the estimator came out he said we can get any spot out as long as you tell us what it is and what you used on it and explained verbally and with the brochure pictures how they clean stairs. I had to sign a form stating they may not get the urine spot out and if I wanted them to come back it was another $125! They didn't clean the stairs as the pictures showed, didn't use the blowers they promised nor did they perform a walk through. For the high price I expected integrity.

comments

We are so sorry that you weren’t happy with our service. We have reached out to you a handful of times and have yet to hear back, so please contact us at your earliest convenience so we can resolve any concerns!

We can guarantee complete urine odor removal but cannot guarantee stain removal because urine damages fibers. Some urine is so deep that the pad has to be replaced and the subfloor has to be cleaned and sealed. We do guarantee that if we can’t get a stain out that no one else can and if they do, we will pay their bill. When dealing with urine we never know how deep it has penetrated and what irreparable damage it may have caused, we can never guarantee that we will get it out on the first attempt. We have our customers sign a form so that we know we're all starting out on the same page.

My wife and I started this business over 30 years ago and our reputation is vital to the foundation and growth of our business. Our Guarantee is that we would do whatever is takes to delight you! Please give us a call back.

Chet's Cleaning Inc. commented on 08/24/2016
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