When I call One Hour Air Conditioning, I always ask for Jason. I have had him over a couple of times and he is very nice, easy going... just an overall good guy. This last time I had a particularly good experience. I called them with an HVAC emergency at 11:30 and needed them to be flexible in the appointment time so that I could go to work. The woman on the other end of the phone was very nice and accommodating, and had Jason over within the time frame I needed him. He fixed the problem, but if it breaks I know exactly who to call!