As far as the service and the cleaning of my rugs go I could not speak highly enough about the people over at Prestige Rugs. The owner is very nice, and all of the people that work here are very friendly and professional as well. They do an excellent job cleaning the rugs and the price is very nice as well. My only complaint is that I was a little sensitive to the slight odor that remained after their chemical process so much so that I had to keep the rug outside for a bit to air it out. Other than that though everything was perfect and I could not be happier.