I have already started spreading the word about Spotless! It started with the call to the office. Excellent service! She gave me a two hour window. Adrienne the owner I believe called me the day of and let me know ahead of time that he would be a little later in case I had errands to run. He was very apologetic and considerate of my time. I appreciated that. When he arrived again, very apologetic he gave me a quote and proceeded to do a Great job on my upstairs carpet and stairs. He's very passionate about what he does and it shows!