Service
Total Experience
Will Recommend
I would not recommend them to my worst enemy.
If I could lower the stars to a lower scale I would. I had two experiences with A-Absolute Moving & Hauling. The first one, all I needed to move was the washer and dryer into the garage while my floor was installed. It was a very small thing to do and the experience was good.
However, I ended up moving 10 months later so I called them back, but that was when the disaster struck. We were only moving about 12 miles from where we live. I had to move from my two-story house. The manager came out and said that it would take about one and a half hours to three hours max! I was skeptical at the time. He proceeded to say that the furniture is the only thing that takes time, but that we didn’t have to worry much. He said we only had a lot of boxes. I was amazed to hear that. If they could move my belongings in 3 hours, I was impressed.
I was still incredulous about the estimate he made about moving our stuff in 3 hours. He gave us a quote and said it would be plus or minus the price he estimated. He also said that there was a one time fee of $75 for the rental and other things we need to move. I said that that was fine. So, then he told us he would be at our house around 9 a.m. to 10 p.m., but then he called us that he was running late and would be there shortly. He got there at 10:15 a.m.
After they came I gave some specific requests. Besides other things in the garage, I told him to make sure to get the extension ladder because it is so large it is hard to even haul it. It is a very long ladder of about 12 feet long. As I was trying to pack other things inside the house, I noticed they were moving the stuff really really fast. Him and the other 3 movers were stacking the stuff in the truck. I was impressed and amazed that they were getting stuff as quickly as they were.
I also specified that the washer and dryer needed the shipping bolts. You install them whenever you move and I made sure the shipping bolts were sitting on the washer and ready to go. Again, the were moving things and moving them really fast, but I didn’t know that the movers were just taking them by the truck and stuffing the boxes. When I came out, since I was doing other things inside the house, there was just a sea of boxed down there!
To emphasize, the said they were going to be done in two or three hours. Then, 5:30 pm. came around and there were still a bunch of stuff by the truck. This was December so it gets dark at that time. I asked the manager, who was on the phone most of the time, if they were planning to get the stuff inside the truck and if we would unload that night. He said that he wanted to talk to me about that because it was getting late and getting dark. He told me they would have to finish the next day and I was fine with that.
Next day came and I couldn’t take the day off my husband was there to unload -- which took them about 6 more hours. My husband experienced the absolute worst customer service. They were the perfect example of underestimating and coming up with a bunch of excuses for the overcharges. Our bill came out about $2000 plus the $75 for the rental of the truck. Those rental charges were a per day thing, and that was not what he said to me. The bid was maximum of $1000 in the beginning.
Long story short, they did not load the ladder and I found the washer and dryer without the shipping bolts. I saw if they were okay and my washer was not working right. We had to buy a whole new washer because the warranty said that if you don’t use the shipping bolts it invalidates the warranty and the serviceman told us it would cost about $800 to fix it.
In sum, they took two days instead of one. We paid double the amount (we had no choice) and they damaged our washer. What really irritated me was them not following directions. When I questioned their time estimate to move, I thought they were professional movers. I would not recommend them to my worst enemy.
comments