Aramendia Plumbing Heating & Air

Business Description:

Aramendia Plumbing Heating & Air is an industry-leading plumbing and HVAC service company providing residential, commercial and industrial services to San Antonio.

Categories

plumbers & sewer repair

Jack's Review

Service

Will Recommend

Total Experience

Alvin, TX

Aramendia Plumbing Heating & Air

No-show and what seemed like the runaround

We scheduled our visit a week in advance. This was for our A.C. checkup and coil cleaning. We were supposed to be the first call of the day. I was told they would arrive between 9 a.m. and noon. At 10 a.m. I was curious so I called the company to see if they were on schedule. Seeing as I was to be the first stop I assumed I would have seen someone by now. They told me they were running behind and would be at my residence by 11 a.m. No problem...12:45 p.m. comes along and still no one. When I call i'm met with the same response. Running behind and I am still scheduled. 3 p.m. rolls around. No one has taken the initiative to contact me. So I call again to cancel the service. The lady has the audacity to ask me why? Apparently giving customers the runaround is the norm. with this company. I scheduled in advance so I could take off of work and be here. This was the Houston Texas location. Maybe the other locations are better but I somehow doubt it. Customer service should be a priority for any business to stay in the game. How my wife came across this company is beyond me. I have never heard of them before and consequently will never look to them for service again.

comments

We are truly sorry that your experience with our company was not a good one. We understand that this is not the way any customer should be treated, and would like our customers to know that we are always working very hard to make sure something like this does not happen. However, one of our newer employees did make a mistake in entering the service call and by the time the error was discovered, we were unable to get to this customer in a timely fashion. There is no excuse for this kind of mistake but we can assure you that our staff members are working very hard to take even greater care of each and every service call. While we are not necessarily thrilled at the nature of this review, we do appreciate your feedback, as it will be a great help to us in terms of figuring out what areas we need to work on in the long run.

Aramendia Plumbing Heating & Air commented on 06/26/2012