I ordered a refrigerator, dishwasher and range from Appliance connection on 12/1 due to the rebates they were offering at the time. At the time of order, the ship date was 12/19 but, my appliances didnt arrive until 2/25/15. By then, all rebates expired. Rebates required serial numbers, proof of delivery and payment which you dont have until they arrive. When I contacted customer service, the associate was downright nasty saying I should have known better to apply for an exception. The exception would only work for their rebate (1 of 4). I asked again and again and again for a supervisor to call me to no avail. When I asked about the other 3, it was all my fault. Bait and switch on rebates, they knew they had nothing to ship and I would never qualify for the rebates.