I buy a lot of things online. My experience with AppliancesConnection is the worst online shopping experience that I'v ever had. My order was delayed by weeks, with no communication about this initiated by AppliancesConnection. I had to write to them, using their internal ticket system. When I did write to them, the answers I got were either unresponsive, or wrong. The only reason I stuck with them, and didn't cancel the order, was because they offer in home white glove delivery. They told me multiple times that the item was shipping to their warehouse, and then would be shipped by them to me. They lied. The item actually drop-shipped directly from the manufacturer. The manufacturer doesn't offer in home white glove delivery. I wasn't told about this at all. I noticed on an invoice that the white glove delivery had been changed to curbside delivery. AppliancesConnection never told me this change had occurred. I had to point out to AppliancesConnection that the white glove delivery that I paid for wasn't being provided. Even after I pointed this out, they didn't apologize of offer a refund for the white glove delivery. I had to demand a refund. They agreed but didn't send me any confirmation of the refund. I had to demand that. Also, when I contacted the actual freight company that had my package, it turned out that they had been trying to get in touch with me for over a week to deliver the item. I arranged for delivery, and the item arrived the next day. AppliancesConnection didn't even send me notice that the item had shipped from the manufacturer until 4 days after I received it from the freight company - who had already been trying to contact me for over a week. That means that, the item that I had complained multiple times abut being delayed, had actually been available at a warehouse waiting to be delivered for about 11 days before AppliancesConnection even sent me notice that it had shipped. This place should be avoided at all costs.