This was my first time using Brody Pennell Heating & Air Conditioning. The service technician arrived on time as he said. He was extremely professional and very mindful to cover his shoes when entering my home. He kept me informed the entire time he was working and was sure to let me know why he needed to do the things he was doing. My issue was resolved on this first visit! I have already recommended them to someone else and I want to let them know to "keep up the good work!"