I inherited Brody Pennell from the old owners when they bought a Homeowners Policy for me and I will recommend them to the new owner's.The service guy is always so respectful and honest. They don't gouge you either. I thought I had a major issue with my heating/AC and it was a simple $95.00 service fee that fixed it. They did not charge me extra on the service call. It was just out of warranty and could have been huge, but was just $95.00. Whew!!!!