Business Description:

Right Choice Movers is a full service moving company that was established in 2007. Our mission is to set standards of excellence for providing exceptional services f

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moving & storage
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Jennifer's Review

Service

Total Experience

Will Recommend

St. Paul, MN

Right Choice Movers

Would never use again!

The team of 3 arrived to my home an hour late. There was a reported family emergency and one of the guys wasn’t going to be able to make it. Right Choice found a person to fill in. The team arrived and the fill in person was very verbal about being displeased that he was called into work. This made the entire situation very uncomfortable. There was miscommunication about the items that needed to be moved. The team was under the impression that my boxes were not being moved, and this caused one of the staff to again, become very verbal about his displeasure of having to work. The team worked as quickly as possible to load my items into their truck. On the drive to my new home, the moving truck had mechanical issues, but thankfully made it to our destination. When the truck arrived to my new home, it started to leak antifreeze everywhere. The team started to unload my items. In that process they continually told me that my standard sized couches were too big to get in my door and down the hallway. They were able to successfully get my couches in my home, thankfully. One of the staff carried a small bookshelf on his head and broke the back of it. After the team left, I noticed a HUGE scratch on my brand new wood bed frame. This was the first time I have used a moving company, and my goal was to eliminate stress for my family and me. THAT DID NOT HAPPEN. The entire process with this team was extremely stressful due to the loud, obnoxious verbal complaints about having to work, their doubts about being able to move my couches BEFORE THEY EVEN TRIED and the damage to my furniture. I would absolutely caution anybody from using this company, my experience was one I will never forget.

comments

Hello Jennifer,

We apologize for your dissatisfaction with your first moving experience. After speaking with your team they were confused because the they felt everything went well besides them being late, which wan't their fault and they even received a tip. If you want to discuss this further please contact our office.

Right Choice Movers commented on 08/01/2017