During my move with Right Choice Movers, my grandfather clock was accidentally dropped by the movers. The guys brought me the broken piece and were honest about dropping it. I called the owner, and he checked with his guys to verify the claim and then took responsibility for his movers and got the piece for the clock fixed. I received it today and everything is working just fine. They stayed in touch with me about the status of the part and when it would arrive. I am very happy with how they handled the situation and I would recommend this company to other people. They have very competitive prices and I would use them again. Although they were not readily available when I first called them, they were really easy to work with as far as scheduling a date for the move.