Business Description:
Categories
carpet & upholstery cleaning
Regal Fabric Care
10 Draper St #6, Woburn, MA 01801, USA
(781) 995-0683

Service

Total Experience

Will Recommend

Mary C.

Medford, MD

Regal Fabric Care

I Am Very Satisfied!

I had some furniture in storage in very good condition, wrapped in plastic for seven years. Upon taking it out of storage and unwrapping it, I saw that it was still in excellent condition, but it had a strong, musty odor, and I was not sure if it could be removed.

I contacted Regal Fabric Care, and I found David to be very honest and straightforward. He was very up front about the possibility that all of the odor may not come out. David takes the time to educate the customer, explain the process, and identify potential problems. He has a high level of expertise, and provides excellent customer service.

David is very flexible for drop offs and pick ups, and there is no pressure allowance for time for the customer to determine the right decision for them. Before I took the furniture in, the musty odor of the fabric was causing me to have an allergic reaction. Even though all of the odor did not come out, as David had advised me might be the case, the allergic reaction was no longer triggered after the cleaning. The outcome was much better than I had expected, and I was really happy about that.

My sister in law was present for some of the conversations with David, and she was very impressed with his level of expertise and his customer service skills. I would recommend Regal Fabric Care to others and I will continue to use them.