I would rate a ZERO if I could. Fraudulent business and horrible customer service. Take your car here if you want to be tricked into getting your car fixed by them and get yelled at every time you call them!

I started a long review with details but Yelp wouldn’t take it once it got over 2 pages. Here’s the short version:

Quoted low repair price to get approval and agreed to have it ready when I told them I needed it.

Charged the labor up front (who pays for work before the job gets done???).

Cost of repair went up by +$1k when it was time to do the work.

Hadn’t even looked at the car on day they agreed to have it ready. Now it’s going to take 5 days longer than promised.

It’s MY fault I mis-heard. Never took responsibility of mis-communication. Rude, argumentative, yelling (ALAN).

Car’s transmission fails 2 days after pick up. Later find that 'a clip' wasn't put in properly and caused the whole issue.

Car’s fixed in 1 day and so far running well.

2 weeks later, find they had charged MY card and my wife’s card for the full amount. We did ask them to swap cards but they never disclosed the original had been charged (who pays for work before the job gets done???).

Leave voicemail to call me back 1st thing Monday…of course they didn’t. After I call back, receptionist blames my wife for not telling me they charged both my cards (really lady???).

Josh calls me back later after hours and since they couldn’t do anything then, asks me to check my statement again and call Wednesday. I tell him I won’t do that since it’s they’re problem to fix. He promises to call me on Tuesday after he figures out what’s going on…of course he didn’t.

Receive call Thursday morning from Alan after he received a call from my CC company about my attempt to dispute the charge. Ends up yelling at me for not being patient. The credit request had been put in, therefore it had been resolved. Did I really have to explain to him that it wouldn’t be resolved until the credit showed in my account??? Apparently that was asking too much. Gets angry and yells some more because I’m being difficult. Hangs up on me when I start telling him how horrible a business he runs. So, here I am on Yelp.

Not trustworthy business. Horrible customer service. Will blame you for anything they do wrong.

My next call will be BBB.