OUTSTANDING
I wanted to take a moment to thank you for your outstanding service these last four or five months.
Back in January, I brought my 2002 Isuzu Rodeo to you with red transmission light blinking furiously. You immediately diagnosed the problem and provided a well-documented cost estimate, bracketing the high and low ends of the continuum and giving a rough guess as to the actual anticipated cost. Your repairs came in at the price that you anticipated and the work was completed on time and with due care.
Unexpectedly, my red light flashed again this week. On a moments notice and despite quite a backlog of vehicles, your technicians looked at my car, gave a proper diagnosis and assured me a more complete review within 24 hours. And as one would hope, you delivered on your promise and though the flashing red light had nothing to do with the work you did in January, your staff attended to the problem at no cost giving me full confidence that your service was, in fact, exemplary and that you stood behind your warranty.
So with this note, I wanted to congratulate you on a job well done and endorse your shop as THE BEST in the Atlanta Metro-area.
By the way... Mark M. is TERRIFIC.
Cheers,
Adam R. Saslow