Chem-Dry by Kevin Jones

Business Description:

We are the Healthy Carpet cleaners serving Indianapolis, Carmel, Brownsburg, Mooresville, Fishers and Zionsville for over 22 years now.

Categories

carpet & upholstery cleaning
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David's Review

Service

Will Recommend

Total Experience

Carmel, IN

Chem-Dry by Kevin Jones

Worse than before. Service is friendly

I had 800 sq ft of carpet cleaned (with no furniture in the room) and two stair cases. It took the two technicians 45 minutes from start to finish. I pointed out a stain I couldn't get out and told him to do his best. He mentioned he would hit it hard with cleaner and do his best on it which is all I asked. I had several stains in my finished basement and hoped for the best. When they left it did look improved until the next day when the stains were much worse. I decided to pull up the carpet because it was taking so long to dry. I wrung two full cups of water out of the pad under the stain and had to peel back the entire carpet to completely dry it for two days. There was so much solution in the pad I thought I had a leak in my basement but I didn't. I looked closer around the edges of the staircases and walls and they missed a lot of spots. Not sure what pros use near baseboards but apparently nothing. Way overpriced. Over $350 to make my carpets worse and I spend 4 days fixing their mess. Do yourself a favor and buy or rent a decent machine and do it yourself if possible. The techs were very friendly but I think they rushed through the job.

comments

David, the time on your invoice that you have shown we arrived at 4:00 and left at 5:20 which is 80 minutes. For two man crew about right for what you had. I also spoke to your tech that was there on the day of the cleaning. He said he pointed out two areas that were wet before we started cleaning, he suggest that we wait to clean till it was dry but you told him that you had a House Showing the next day and needed it to be cleaned. He went over it several times as a dry pass to remove as much moisture as possible. He also pointed out that you had furniture stains and rust stains that we tried to remove with our stain out using heat and it would not remove (I believe you watched him do that). We do have a thirty day guarantee that if the stains come back, so do we free of charge.

Chem-Dry by Kevin Jones commented on 05/29/2014