Chem-Dry by Kevin Jones

Business Description:

We have been serving the Indianapolis, Carmel, Brownsburg and Mooresville areas for carpet, upholstery and water damage needs for over 21 years now.

Categories

carpet & upholstery cleaning
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Indianapolis, IN

Chem-Dry by Kevin Jones

Kent did excellent job. Coupon causes misperception regarding actual price.

My service tech was Kent. He is excellent: arrive exactly on time, is polite & easy to talk with, explains everything thoroughly & does a fantastic job cleaning. I highly recommend him & will request him in the future. My one issue is that the 'coupon approach' to marketing used by Chem-Dry & all other carpet cleaning companies sets up an expectation in the consumer that the costs will be much lower than they actually are. It sets up a dollar amount that is unrealistic. I did not clean two of the rooms I originally planned to clean in order to keep the cost within the amount I wanted to spend. This is a marketing issue; not a refection on the work done by Kent, or on the quality of the product used.

comments

What your were quoted on the phone was for 5 room plus stair for a total of 244.00. But you chose to protect all areas that is why the totals were the similar but we cleaned less carpet to stay within your budget. The protectant is an optional cost. I'm glad Kent did a great job for you we hope to see you again in 6 months to a year.

Chem-Dry by Kevin Jones commented on 09/07/2010