Chem-Dry by Kevin Jones

Business Description:

We have been serving the Indianapolis, Carmel, Brownsburg and Mooresville areas for carpet, upholstery and water damage needs for over 21 years now.

Categories

carpet & upholstery cleaning
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Mike's Review

Service

Will Recommend

Total Experience

Indianapolis, IN

Chem-Dry by Kevin Jones

Overcharged for poor quality service

I had been using Chem-Dry services in northern Indiana to clean our off white carpet for 7 years. They always did an excellent job at a reasonable cost. When we relocated to central Indiana, I chose Chem-Dry by Kevin Jones to clean the carpet in our new home. The home was empty so easily accessable. I was shocked at what I was charged and the carpet didn't look any different than a week earlier when I had thoroughly cleaned walls, cabinets, ect. Once relocated to the new home with the old home now being vacant, I hired my usual Chem-Dry guy to come out and clean the carpet. 400 more sq. ft. of carpet at the old home, off white carpet compared to brown carpet, stairs at both homes, complete stain fighter at old home (only spot stain fighter at new home), sanitizer at both homes...and Chem Dry by Kevin Jones charged me $81.39 more. Rediculous and not impressed. I didn't get what I paid for using ChemDry by Kevin Jones. Looks like I will be finding someone else to clean our carpets at our new location.

comments

Mike, review 5-14-13
I'm sorry your carpets did not clean up very well. There are many things that can cause that. Not knowing how long its been between cleaning and did the carpet have a protective coating on them? How often did the past owner maintain there carpets? Who cleaned them? Did they have kids and animals? There could be 1000 things that could be different than your old house. We employ the latest technology that Chem-Dry has to offer, with great success. We cleaned on 2-12-13, we did call the day after your cleaning and we left a message on 2-13-13. We asked if you were satisfied and if you had any questions or concerns to please call us, we did not hear back from you. We would have been more than willing to come back out to take care of any issues. Again I'm sorry for the results but every house's carpets are different.

Chem-Dry by Kevin Jones commented on 05/16/2013