Overall a good experience
I think the guy that came out overall did a good job. He called to say he would be there in 30 minutes but it took him 50; no big deal there. He was not very outgoing or overly friendly; seemed he just wanted to get to work. He did and did a good job; carpets turned out well. My only disapointment was the finished product. He vacuumed first, then did the steam cleaned process and then raked the carpets. The carpets were definitely clean but there were small lumps of dog hair all over the top of the carpet. There were even lumps of dog hair on the hallway rug which was not cleaned so can only assume he cleaned out his machine on it. I would have expected him to come back and revacuum those areas to get rid of the hair. Instead I had to. I did pay for carpet cleaning didn't I?
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