Chem-Dry by Kevin Jones

Business Description:

We are the Healthy Carpet cleaners serving Indianapolis, Carmel, Brownsburg, Mooresville, Fishers and Zionsville for over 22 years now.

Categories

carpet & upholstery cleaning
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Kim's Review

Service

Will Recommend

Total Experience

Indianapolis, IN

Chem-Dry by Kevin Jones

Not forthcoming in scheduling service regarding process/pricing

Scheduled carpet (area rug) and upholstery cleaning. Upon arrival, found out they were not going to clean upholstery because they had to spot check it for wet or dry - 24 hour period. Then, with only the area rug to clean was told it had to be wet cleaned when in fact Chem Dry had dry cleaned it before. Then was told there is a $150.00 minimum which means I had to pay $150 to have an area rug cleaned. Moreover, this blatant overcharge would not be applied to the upholstery cleaning. Mind you, none of this was communicated over the phone for quality control purposes when the service was being scheduled. I was not a happy camper -and would not use them again or refer to anyone I care about. At the end of the day, the carpet didn't look any better after they were done with it. Not a good experience.