Chem-Dry by the Millers
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Poor service, avoid them!!!!
I called the owner of Chem-Dry by the Millers on Friday (7/11/2014, 4:07pm) when I returned from my trip. The carpet cleaning service was performed 7/8/2014. The company was here 50 minutes total, with 10 minutes of actual cleaning work. When I called I asked the owner how long his technicians should have worked to clean the rug, and he said about an hour or two. I informed him that my home surveillance shows the technicians using the equipment for 10 (ten) minutes total. He argued and said that is impossible. He kept saying they were there longer and they are very good technicians. I continued to remind him, that I HAVE VIDEO EVIDENCE OF MY CLAIMS. I offered to send him a copy of the video, at my expense to make a point. He then went on to say that he knew I wanted a cheap price, so he did the best job for the price I paid. At this point I was very insulted, and kindly asked the owner what are my options as a dissatisfied customer. He said he could send out the same guys for additional fee. I said since those guys did a poor job, why would I want them to return. At this point, he became very irritated that I was letting him know that I was unhappy with the service performed. I mentioned I would have to escalate the issue to Chem-Dry corporate and he said, it doesnt matter because he is an independent franchisee. As he ended the call, he said he knew I would trouble from the beginning, because I had inquired about the price of the job. I began to tell him, I never have an issue paying for satisfactory work, but his team was very rude, and the work performed was very disappointing. He then proceeded to hang up on me, and would not answer a follow up call. I then proceeded to call Capital One for assistance with this matter. My next actions include a call and complaint to the Better Business Bureau, and Chem-Dry corporate office.