I needed to transport my father for my mother's funeral. I called them Tuesday, May 28 in the evening for transport Saturday, June 1. They quoted me a price; I said I needed to talk to my sister about the price; they said that was fine and they understood.
I spoke with my sister and we agreed to pay their very high fees. I e-mailed them back the next morning before 9am to indicate we would move ahead and could they charge my credit card - whatever we needed to do to book the service.
I did not hear back. I e-mailed again that afternoon (I was in meetings most of the day and could not call). I still heard nothing.
I then received a call the following Thursday, asking when I wanted to transport my father. I told them Saturday, June 1, as I previously stated. They said they were booked. "What about another day?" I said I could not move it because the funeral was that day. "Can you move the funeral?"
I began to get angry.
The woman on the phone - Maria - was extremely condescending and rude. I said "Why is no one calling before now to tell me this?" She claimed I never responded. I cited both e-mails, which she initially denied that I sent. She then apparently saw the e-mails and changed her story to "Well, you were told Tuesday that things change by the minute and if you didn't book immediately you could lose out."
I was never told this. I agreed the next morning before 9am. No one contacted me for 26 hours.
Any business that tries to take advantage of people as they do - "If you don't book immediately, you won't get our service" - and that is as unbelievably rude as they are should not get any business.
Especially when the customer rep screams at you - a few days after your mother dies - that "It's YOUR problem because YOU didn't sign a service agreement!" No one ever sent me a service agreement, which I would have signed if given the opportunity. Apparently, it was all my fault for wanting to talk it over with my sister.
I would never use this company, ever, for any reason.