Great customer service during time of stress.
Dear Medlink Staff, including Kathy Stewart, RN and Glenn (driver),
As we searched for a transport service to drive my elderly uncle, who was described as ‘sick stable,’ from Indiana to Eastern Ohio, we stumbled upon your website. We were initially reluctant because you were out of Florida and we thought it might be an uncomfortable ride for him in the back of a bouncy ambulance with strangers.
We read reviews on Facebook and online and decided to look further into your services.
From the initial call to the close of the ambulance doors after he was admitted at the nursing home, service was excellent. We were all touched by your great concern, care, and a high degree of competency.
Emails were responded to within the hour, phone calls were returned quickly, and Kathy, the traveling nurse, called my sister the night before the transport to clarify Uncles' needs and then, as planned, she called me an hour before they were to arrive at the facility so I could be there to greet him. We were told about any additional charges, including CC fees and other payment options.
My uncle went through a very challenging ordeal at the hospital and his ride home in a fully-equipped Mercedes van on a stretcher with a plush memory foam mattress was crazy good. We are so appreciative for your attention, customer service, and good will through this difficult time in our lives. I have given your name to several people and will continue to keep your information for anyone who needs medical air or ground transport. Thank you and many blessings.