Todd was great to work with and provided exceptional customer service. I experienced a challenge when my refrigerator was discontinued and he offered to sell the floor model to me at a great price and set up white glove delivery for it. He even ordered new handles from Bosch to ensure the refrigerator looked brand new. I would never order appliances online, too many things can go wrong. Ordering appliances from a brick and mortal store and a real person guarantees the best customer experience.