I called Mulholland this evening because I needed to get into my safe and couldn’t. I didn’t expect to have someone answer at this time but I tried anyway. Liz picked up and I explained to her that I need to get into my safe. Staying on the line she asked to be sent a picture of the safe. She told me to change the battery and I did and it still didn’t work it wasn’t taking my code. She went out of her way in getting me directions on changing the code. Thanks Liz, your a rockstar!