My insurance company let me know about StairBusters.com. They made the initial contact for me. Then StairBusters.com came out to show me different types of stairlifts to see which one I would be comfortable with. They explained the functions and how the stairlift would work in our home without complications. They made the evaluation of my home to see which brands would work for me and they also eased my anxiety about this whole process. The technician who came out to do the installation was very professional. He arrived on time and got to work right away. He took the time to explain what he was doing and also took the time to answer the questions we had. He was respectful of our home and courteous. When he finished the install he showed us the features and did a few test runs to make sure it was running properly. He had me test it to make sure I was comfortable with it. Now that I am more at ease with it I will probably have them come back to increase the speed. He was very professional and knowledgeable. Their pricing was reasonable and I am very pleased with the whole experience. I highly recommend using StairBusters.com.