I love my chairlift! I use it every day! The people at StairBusters.com were so easy to work with! The person who installed it was awesome! He came in, and had it set up in no time. He explained it all to me, and then had me use it. He made sure I was completely comfortable with it before he left. So now, I use it all the time to go up and down the stairs. It is so much safer and easier. I definitely love that lift! And, I absolutely recommend StairBusters.com! They are really good people!