My stair lift from StairBusters.com was installed while I was out of state at my other home in New Jersey. I made arrangements with Andy to have everything delivered and in working order before I got home. He took care of everything for me. I am very, very pleased with my new stair lift! I am having eye surgery next month and wanted it in place before my return from the clinic so that I wouldn't have any problems carrying my dog up and down the stairs with one eye covered. In the meantime, I've found that I'm already using it every day! It's wonderful!