StairBusters.com was very professional, informative, and prompt. They were always on time and came promptly when I called them. The sales representatives were very informative and helpful. I liked that they presented the product really well and did not try to push us to buy it. When the installers came to install the stairlift, the process went really smoothly and there were no problems. I am very satisfied with the stairlift and it works really well. Their pricing is reasonable and I would recommend them.