Michael came to do the yearly cleaning of our boiler. He was able to drive earlier than scheduled and I was notified by the company to be sure the timing worked for my schedule. Michael was one of the kindest human beings I have ever met. He clearly has tremendous integrity in all that he undertakes in life, he took care and time - even replacing a part that was needed. I feel fortunate to have met him and will look forward to seeing him again next year. We are most grateful for his stellar service. He is a rare breed. I would do everything to keep him Happy if I owned Westmore. He is a treasure you don't want to lose.