Customer for over 25 years
I've been a client of Westmore oil for over 25 years. I was never on a contract or had them service my furnace. I've only purchased oil, hence I'm not their perfect/preferred client. I would measure my oil and order when needed. I recently had a newborn and with the pandemic, in place, it skipped my mind to check my level and then I ran out of oil. I called Westmore for an emergency delivery. I was told I would only get charge for the visit time. I was also told that the drive time is not billable as well. The tech was at my house in less than 10 minutes. It took him 8 minutes to put 10 gallons of oil into my tank. I then bled my system and started the furnace. Later that week I received a bill for $220 dollars. I felt that was way too much and this was not what I was told. I called and spoke with the manager who would not see things from my side and refused to lower the price. I finally wrote an email to the upper management but that also fell on deaf ears. I would have thought that customer loyalty was worth something but it wasn't to Westmore. I felt cheated, betrayed, and let down.
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