They have excellent customer service and their technical reps, especially Yani, are tops. I prefer to speak with Kathleen, who has worked so hard every year to give us plans to fit our budget, and who has been a total asset to the company. Other companies will give you special rates to get your business but only for that first year. Westmore appreciates your continued support and strives to keep as close to the prior year's costs depending on current WTI (cost per barrel of oil).