I went into the Bend store in need of a new fridge. I met with Darren, one of the sales staff, and he was knowledgeable and found me the item at the price point I desired. The refrigerator is great and the service and installation was great. It was a great experience and I look forward to visiting the store again soon. The best part of the experience was having someone that not only sold the product, but also was educated on the product(s) and understood the importance of great customer service; ask for Darren