This review pertains to the store on 82nd, but since the manager of this store is somebody that I dealt with during this fiasco, it should be noted here since you will have to deal with him if you visit the HOLLYWOOD branch.

This year, my wife went to Standard to surprise me with a new kitchen. (Yeah, I am a work-from-home husband who LOVES to cook.) She went several weeks in advance to be SURE that this would be delivered on 2/22/16. The first salesman she dealt, PAULEY IANNOTTI with was super and VERY helpful. She had to return to finalize things and that is when she was handed over to JEFF WEBBER. Where to start. First, she just asked casually about a television. Now, we are pretty much TV'd up. But she was curious for MUCH later in the future. Imagine her surprise when a 65" TV had been added to her order! She had to put a stop to that and tell JEFF WEBBER over and over "WE DO NOT WANT OR NEED A NEW TV."

After getting that straight, she ensured and then called on numerous occasions to ensure this anniversary present would arrive on time. We went out on the Saturday evening and missed a call from JEFF stating that the delivery was all set for MARCH 1st! Umm...no.

My wife went in Sunday morning STILL trying to keep this a secret and was told there was nothing they could do for it, yes they saw the NUMEROUS notes about ensuring a February 22nd, delivery date. When she came to find me in a nearby store where I was getting some shoes, she was crying. I went to the store and was NOT SHY about how wrong this was and how this was ALL their fault. What I got were rolled eyes and "We understand." Really? You have reduced my wife to tears by destroying her surprise which she had managed to keep all this time (she does NOT keep secrets well). I had to wonder how much they would understand if I made their wives cry. Or how understanding their wives would be if she had gotten them a car for this special anniversary and then their gift is a no show on their anniversary because of the poor excuse for a salesman, JEFF WEBBER, and his absolute DISREGARD for other people. I had to call on every ounce of my anger management training and still basically lost every shred of my temper while RICHARD HOWARD and his cohort stared apathetically back at me while telling me that my being angry would not solve the problem. No, your people doing THEIR JOBS would have solved it. Perhaps learning to read might be a good start since both drones (Howard and friend) confirmed that there were copious notes on my wife's account about a February 22nd delivery.

Standard TV & Appliance has now lost a customer as I sit here on a day that I cleared on my calendar at my wife's request because they will NOT be delivering today after the two drones behind the desk including HOLLYWOOD STORE MANAGER, RICHARD HOWARD, assured me that this "would be taken care of right away" which I am now sure was said to get me out of the store so that none of the other customers would be witness to how little this company cares for customers who have dropped several THOUSAND DOLLARS in their business. I must now clear part of my schedule tomorrow for delivery after I was called by the actual manager to be told that I would not be seeing delivery today. She actually thinks that the $300 delivery fee that is being waved will cover my entire day in the studio where I do voice work narrating audio books for Best-selling authors. That barely covers a couple of hours work, much less the 12+.

The company should fire JEFF WEBBER today, and perhaps review RICHARD HOWARD's status as a manager.