Standard TV & Appliance Beaverton

Business Description:

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appliance store

Diana's Review

Service

Total Experience

Will Recommend

Beaverton, OR

Standard TV & Appliance Beaverton

New Range Installation Problem

When we bought our house 10 years ago, we purchased appliances from Standard.
The dishwasher that came with the house broke earlier this year. The range that came with the house began displaying a fault code in late October and the part is no longer made. We decided to go with Standard for these 2 items.

The range was purchased on November 12 and we were told it would take 7 - 10 days to get it in. November 18, we got a call telling us it would be in right before Thanksgiving and got an installation date of November 29 for both the range and dishwasher.

Because we are going from electric to gas, we needed a 120 volt circuit and wiring installed. Due to issues with the circuit panel and how the wiring was done, we had to have the 240 volt circuit and wires completely removed. This was done on November 25 so everything would be ready for installation on the 29th.

Today, November 26, we received a call that the range that was scheduled to be installed in 3 days is backordered and won't be in for another 2 weeks. So, we now have no way of cooking food except for a microwave.

The person who called was going to see what could be done but has yet to call back.

comments

Hi Diana,

Thank you for your patience. I apologize for the inconvenience. I have confirmed with our installer that you are scheduled for 12-3 today. The installer attempted to leave you a voicemail this morning. Please feel free to contact me directly with any further questions/concerns.

Paul Copeland
Web Administrator
pcopeland@standardtvandappliance.com

Standard TV & Appliance Beaverton commented on 11/29/2016