Great follow up
We purchased a washer and dryer recently and had a good experience in the store, but not a good experience with delivery.
I wrote a letter to Standard and I must say I've never had such good customer service and follow up to make sure everything was taken care of to our satisfaction. I probably shouldn't even give a 4 star on the total experience, but to be fair, it did take extra time on our part to contact them and be here for the repair people.
I would definitely buy from standard again - especially because they will price match. Local is the way to go, especially when they care so much about making things right. (Special thanks to Diana and Frank.)