Standard TV & Appliance Beaverton

Business Description:

Categories

appliance store

Gini's Review

Service

Total Experience

Will Recommend

Tigard, OR

Standard TV & Appliance Beaverton

Customer service - no consequences

I had mistakenly talked to William at the 82nd St location, we live in Tigard. My fault, so when we went into the Beaverton location I asked for him and got another person. After that was squared away, I have to say it was a good thing I knew what I wanted and William had been so helpful because the "Bill" at the Beaverton store was awful. To make matters worse, delivery was supposed to be Tuesday, but when I reviewed the receipt I called to make sure. Sure enough, Bill had put down the wrong date and the cashier didn't change it. Now Wednesday is our day and there will not be any adjustment made. So for their error, I am the one who suffers. Won't go to the Beaverton store again.

comments

Hi Gini! I just spoke to your husband, Pat, over the phone to follow up on the delivery and install that we performed a couple of days ago. I am glad to hear that that part went well. More importantly, I do want to apologize for the poor customer service offered to you by Bill at our Beaverton store. I have spoken to both William, the gentleman that you originally spoke to over the phone, as well as Sy, the Manager of our Beaverton store. I assure you that the issue at the Beaverton store will be addressed to avoid future occurrences. Please feel free to reach out to me directly with any other questions/comments. Paul Copeland - Web Administrator - pcopeland@standardtvandappliance.com

Standard TV & Appliance Beaverton commented on 03/24/2017