Business Description:
Categories
appliance store
Standard TV & Appliance Portland
5240 SE 82nd Ave, Portland, OR 97266, USA
(503) 777-3377

Service

Total Experience

Will Recommend

M. J.

Beaverton, OR

Standard TV & Appliance Portland

Sales is fine, Service and Repair is TERRIBLE.

We have purchased thousands of dollars worth of appliances over the years from Standard TV and Appliance mainly because we wanted to give business locally.
But no more. Standard TV is attentive and interested on the sales end, but from there on, it's strictly downhill. Lack of interest, total disrespect for the customer, failure to stand behind goods and services, pushing expensive extended warranties, expensive service calls. . . . . . . well, you get the picture. You're better off giving your hard earned money to Home Depot or Lowe's. They know how to treat customers and they stand behind the products they sell.
After 35 years of being burned by Standard TV, we are DONE.

comments

Thank you for bringing this to our attention. Could you please let us know if this poor experience was from our in-home repair department? Was this a product under warranty, or out of warranty? Extended warranties are offered to those that desire coverage beyond the manufacturer’s warranties, should they choose to avoid expensive service calls such as those charged by outside companies, repairing products purchased from the big box stores you mentioned, which have chosen not to perform any in-home appliance repair. We need more information to see if one or more of our employees are not following policies for customer care. Please contact me directly so we can make things right. Thank you. Paul Copeland – pcopeland@standardtvandappliance.com

Standard TV & Appliance Portland commented on 03/29/2019