Had a lot of issues trying to get Electrolux to respond to my 6 year old double wall oven never working correctly after using the self cleaning cycle. Had to replace the heating element twice $600 later it burned out again! . Electrolux was indifferent and told me that the part to fix it is no longer available . I was out of luck since I did not have the extended warranty Long story but... Kelly is the only person who was willing to help me. Not only did she listen and advocate for me she got Electrolux to replace my oven with the newest model! I have been a customer of Standard since moving here in 1995. I will forever be grateful because this came at a time where everything was going wrong. Thanks Kelly!!