Business Description:
Categories
appliance store
Standard TV & Appliance Portland
5240 SE 82nd Ave, Portland, OR 97266, USA
(503) 777-3377

Service

Total Experience

Will Recommend

Mary M.

Portland, OR

Standard TV & Appliance Portland

Standard does not back their appliances!

I went to Standard Appliance in November 2015 to buy a used washer. After looking at their new washers and speaking with the salesperson about wanting a washer that I wouldn't have to worry about fixing for years, he recommended a new Samsung washer that I bought for 738.97.
Today I took in my work shirts to show them the horrible armpit stains and sweat stains that this horrible "washer" won't get out. I've even used Spray and Wash with no results. I've used every heavy duty cycle on this piece of junk, some cycles lasting 2 hours, and it still won't clean my clothes. The salesperson I told today stated, "We don't actually make these washer." So basically if you buy an appliance from them and it doesn't work, they don't back it. Then he said, "What would you like me to do, send a repairman to look at it? " .... A washer that's less than 1 1/2 years out?!!! Really?!!! They think I should pay to fix a washer that I paid over 700 dollars for.

comments

Hi Mary. I am sorry to hear that you were not pleased with your experience. However, It sounds like your best option would indeed be to contact the manufacturer. Unfortunately, this does not sound like a functional issue with the washer, but simply the nature of how they now operate in order to meet strict Energy Star specifications. We can certainly offer to send out a technician, but in an attempt to help you avoid having to pay unnecessarily for a service call that will more than likely leave you no more happy than you were beforehand, I would prefer not to waste your time or money. If my assumptions are correct in that the machine is operating as intended, the manufacturer would be the only ones able to help, as they hold all retailers selling their products to strict return/exchange policies. Please feel free to contact me directly with any other questions/comments. Paul Copeland - Web Administrator - pcopeland@standardtvandappliance.com

Standard TV & Appliance Portland commented on 04/18/2017