Store-side service is awful
Got a great fridge, but really wish we had bought it somewhere else. Delivery was not provided as scheduled (paid extra to get it delivered same day as purchase, and you'd think that's easy -- put it on the truck; we just bought it and you took our money for delivery that same afternoon, yet somehow, no). Delivery guys would normally hook up the water line, but ... not on this particular fridge. Would have been nice if someone at the store had helped with that when we made the purchase. Fine, so we scheduled installation. Installers are supposed to call with a window. They don't call. In fact, they don't show up at all! Turns out, the install schedule was changed -- yet no one could be troubled to pick up the phone.
On the plus side, they did waive the install charge, and the installers and delivery guys were all great.