Standard TV & Appliance Portland

Business Description:

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appliance store
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Reviews

5 Stars

Portland , OR

5

Both Glenn and Daniel provided excellent customer service!

When my double ovens crashed just before the holidays, you can imagine my panic with two large events happening at our house this season. Last night, Glenn provided compassionate service and is arranging for delivery and installation before my first event on the... Read More

5 Stars

Milwaukie, OR

5

Kelly is the best!

Had a lot of issues trying to get Electrolux to respond to my 6 year old double wall oven never working correctly after using the self cleaning cycle. Had to replace the heating element twice $600 later it burned out again! . Electrolux was indifferent and told me... Read More

1 Stars

Portland, OR

1

Great for sales, fails for service

Standard is great if you need to just purchase and get it installed, but the minute you have a problem, watch out. I bought my Bosch dishwasher and it wasn't working (literally) 2 weeks after installation (not to mention they said delivery on Monday, 2 days after... Read More

5 Stars

Gresham, OR

5

Salesperson Nick went above and beyond!

After our new washer and dryer were delivered today, I noticed our washer was not level. I called Nick (salesperson) and he personally came to our home to fix the problem. We appreciate his professionalism and prompt response. Thank you, Nick!! Read More

2 Stars

Portland, OR

2

Told one thing on phone charged another

First the tech was late by 20 minutes. I was told on the phone a service call would be $99. After what took 20 minutes without much effort in the techs part my $99 service call was $211. I find that absurd Read More

2 Stars

Oregon City, OR

2

Poor Support

Bought about $5,000 in appliances. One of the appliances I bought had a mechanical failure and Standard TV and Appliance couldn't even service this. In lieu of simply just replacing the machine, I had to wait three weeks for a factory certified Bosh Rep to come... Read More

1 Stars

Portland, OR

1

Standard does not back their appliances!

I went to Standard Appliance in November 2015 to buy a used washer. After looking at their new washers and speaking with the salesperson about wanting a washer that I wouldn't have to worry about fixing for years, he recommended a new Samsung washer that I bought... Read More

5 Stars

Wilsonville, OR

5

Frigidaire Refrigerator repair

Brian the Service Tech was fantastic! We needed a repair for our warranty Frigidaire refrigerator and he fixed the problem but took the extra time to find another problem with the freezer and clogged tube and repaired it for us as well. Highly recommend Brian! ... Read More

2 Stars

Portland, OR

2

Store-side service is awful

Got a great fridge, but really wish we had bought it somewhere else. Delivery was not provided as scheduled (paid extra to get it delivered same day as purchase, and you'd think that's easy -- put it on the truck; we just bought it and you took our money for... Read More

5 Stars

Portland, OR

5

KELLY COFFMAN / CUSTOMER RELATIONS

Kelly Coffman is VERY PROFESSIONAL in every aspect of her job including a memory for what had happened in the past when we had some issues with a Whirlpool Washer. She contacted me and arranged to have the old machine removed and a new one put in it's place as... Read More

1 Stars

Beavercreek, OR

1

Horrible service

I tell everyone I know not to shop at this store. Twice they came to our house to repair a refrigerator, the second time they came our house flooded because they didn't make sure the ice maker was working properly and it flooded our house! Read More

4 Stars

West Linn, OR

4

excellent delivery and install

great job by Darnell and Jesus in delivery; superb work by Brandon in installation Read More

5 Stars

Happy Valley , OR

5

Awesome customer service

Doug & Jason Came after they where done and they were near by. Fix our dishwasher in few min !!! Thank you guys so much !!! Read More

5 Stars

Happy Valley , OR

5

Doug and Jason

Doug and Jason helped install our dishwasher and they even helped when they had finished work. Read More

1 Stars

Beaverton, OR

1

Failed to follow through on customer service

I am unhappy that sales guy (ziggy) is not following through on what he said he would do. I bought my appliance two weeks ago and he still has not mailed me the extended warranty I purchased. Read More

5 Stars

Milwaukie , OR

5

Our GE refrigerator had been making a constant loud humming sound for several years and no one could resolve it. Repairman,Steve Johnson resolved the problem at long last. He was personable and efficient !

Exceptional customer service Read More

2 Stars

Portland , OR

2

Customer Service

The worst experience in my 32 years of home ownership. Customer Service representatives are ignorant of basic functions in serving . Rude & disrespectful. Read More

5 Stars

Portland, OR

5

Best Service Ever!

I will never buy an appliance anywhere else. They came in in a pinch when Home Depot failed me. Thank you Courtney Suskin! Read More

1 Stars

Portland, OR

1

DO NOT BUY from them-BUYER BEWARE

If I could give this company a negative star I would. We purchased over $11,000 in appliances for our kitchen remodel and bedroom. They are more than happy to sell you but when it comes to service, THEY ARE TERRIBLE!!!!! I bought a king mattress, frame, and 2 box... Read More