I've used Ventura TV Video Appliance Center many times. I've purchased antennas, remote controls, a recorder, and a fridge from them.
Their employees, whom I usually interact with solely over the phone, are always nice people who do their best to be helpful. Once, when they didn't know the answer for the problem I was having with my recorder, they referred me to the manufacturer. Another time, when I was having trouble understanding the settings on the fridge, they sent someone over very quickly to change and explain the settings I needed. There was one time when I needed a new remote and they didn't have it in stock, but other than that, I have always been satisfied with their work. They're a trustworthy company and I will continue to use them.