Business Description:
Categories
appliance store
BAC Appliance Center
1880 W Oxford Ave, Englewood, CO 80110, USA
(303) 789-9945

Service

Total Experience

Will Recommend

Jude M.

Greenwood Village, CO

BAC Appliance Center

Ernie's highest rating

I bought a washer and dryer years ago from BAC and the washer quit 2 months before the warranty ended. The warranty company was very difficult to deal with; the only repairman on their list was over 50 miles away; he did not return phone calls; when he finally did, he arrived at my house and said he needed help to move the washing machine and the warranty company would not pay for a second person. SO, I could take more time off work, find a second person, reschedule with him, etc. This was 6 weeks into no washing machine.

Throughout this time, BAC and specifically Ernie Brooks were incredible. They (he) had no obligation to take my calls, let alone help. They were patient, explaining the warranty and how to proceed at each roadblock. Finally, when 6 weeks in and I have to hire independent movers, Ernie sent two BAC employees who moved the washer (in ten minutes); the warranty repairman came back and BAC's employees put the washer back in place. I was not charged for BAC's employees' time.

They, and Ernie, have my highest recommendation, and Ernie will forever have my business, my respect, and my thanks. Dr. Jude Meyer