Friendly staff and good displays Read More
Friendly staff and good displays Read More
I purchased a 4 piece set of Maytag appliances. I really like them and felt I got a very good price st BAC. Since they were new it took a little longer than expected to get 2 of them. It was worth the wait. Read More
Great choices, great appliances, great prices
This was our first time coming to the BAC showroom. The appearance was uncrowded, clean, neat, with friendly staff. Many kitchen models were on display to give us a visual on how certain items would 'look' in our home. Erik Fretheim listened to our needs and... Read More
Very professional and knowledgeable consultants helped my husband and me select all our appliances.
BAC was timely in the delivery, installed the appliances to our satisfaction (and replaced a minor component damaged in shipment) very quickly. We had a challenge in our exhaust hood ventilation system, and Kerry Olson was creative in finding the solution. We LOVE... Read More
Dishwaher sale and installation
Jake D. was the salesperson that helped me in my purchae of a Kitchenaid dishwasher. He was knowledgeable about the various manufacturers and listened to me about my concerns in fitting in my space and gave me several options. When I decided the serviceman, John... Read More
Ernie's highest rating
I bought a washer and dryer years ago from BAC and the washer quit 2 months before the warranty ended. The warranty company was very difficult to deal with; the only repairman on their list was over 50 miles away; he did not return phone calls; when he finally did,... Read More
Great experience and so happy with my purchase and the service!
My sales rep was Erik Fretheim, who was both knowledgeable and attentive to customer service. The installation team was highly skilled and did a superb job of retro fitting the new dishwasher drawers into an older space. I couldn't be happier with the service... Read More
Great showroom, good selection, poor customer service
Purchased a new washer. It was delivered later then the arranged time, was missing a bolt and washer that woudl allow it to run, waited 10 days for the parts to arrived and had to install them myself. To make this happen it took numerous phone calls and time. Was... Read More
BAC & sales rep., Darrel Vessels, are a great company to do business with.
Sales person, Darrel Vessels, has excellent product knowledge, attention to detail and fantastic followthrough. He went out of his way to assist us with the purchase and delivery of four Kitchen Aid appliances during our kitchen remodel. Overall, BAC is an... Read More
Deeply awful customer service experience.
My letter to the sales rep & CEO: I'm following up on my many emails and our call last Thursday. (I believe you also have had many emails and messages from our contractor on this matter.) We are still trying to return the refrigerator we purchased earlier... Read More
Excellent Service In-store and In-home
Erik was great at helping us locate exactly what we needed for a much needed kitchen upgrade. He was highly knowledgeable, personable and dealt with every matter quickly and professionally. No over-promising - just straight talk and great follow thru. Our installer,... Read More
Installers did good job. Read More
Great products and outstanding customer service!
The delivery crew and set up was exceptional1 we did have to wait longer than expected for the actual delivery of the three appliances. Read More
Missed Service Opportunities
The sales person was knowledgeable and efficient and made the sales process easy. After the sale, BAC missed almost every opportunity to impress us with their ability to provide service. Missed opportunities to provide good service include 1) communication for... Read More
We bought a JennAir stove off of the floor at a good rate. Sales and people in store were great and store was great. However, the installation (we took it home to fit a granite job) we arranged was a tremondous disappointment. The Installer that was sent did not... Read More
My appliance buying experience was grand
Erik Fretheim was my solution specialist who worked diligently to find the correct appliance for my budget. Erik is a pleasant man and easy to work with. I highly recommend him. Barb Gain Read More
All of the staff were very helpful, courteous, and accomodating. we are happy with our purchase and will be back when we need somethiing else!
See above "review summary." Thanks! Read More
We ordered an oven, but the original sales person went on vacation, referred us to another salesperson who went on vacation. Finally we were able to order. They set up an install date, which did not work, but did not communicate with the installer. Fortunately, he... Read More
Excellent service and great selection of appliances
I initially worked with BAC through a contractor. When the contractor suddenly backed out of the contract, BAC stepped right in and worked with me directly to finish the purchase, delivery and installation of our appliance. They were responsive and efficient, and... Read More
Great across the board
I don't usually give the highest scores, because I always think there's room for improvement with everyone. But they were really good. I don't have any complaints. They sold us pretty much everything -- washer, dryer, refrigerator, oven, microwave, dishwasher. They... Read More