Jay Marino was outstanding as always. This was my third fitting and it lived up to my expectations as the first two. My only criticism is the new calling in process is horrible. Routing all calls through the HQ call center is the worst move Club Champion had made thus far. Waited on the 40 plus minutes just to have a message taken to get it to Ray in the Orlando store. Please go back to allowing dedicated very loyal customers to call directly to the store of their choice.